Purchases

We accept all major credit/debit cards and Paypal, both are available at the checkout and you can choose whichever secure payment method you prefer when placing your order.

Returns

We have built our reputation on the quality of our livefood products and services. Unless there is something wrong with the order we do not accept returns however if ever an order is to arrive in anything other than great condition we will always replace it free of charge.

Delivery

Our standard delivery charge is £3.99 for Royal Mail Tracked 24 and orders are dispatched same day if placed before 1PM Mon-Fri to arrive within 2 days of dispatch, this is however subject to Royal Mail and not guaranteed. If there is any reason for a delay such as the breeding cycle meaning that a certain food is shedding or hatching we will contact you straight away to let you know when you can expect your order. Orders sent via Royal Royal mail Tracked 24 generally arrive the following day but can take 2-3 days to arrive.

We also offer additional methods of shipping at the checkout such as recorded delivery, guaranteed next day delivery and international delivery. These options will be displayed at the checkout.

EU and Worldwide delivery

We are currently not able to export our livefood products. For any further information on our global shipping please click here.

 

Reference:

Many thanks to all who have aided in the creation of the website, web designers, researchers and photographers etc listed below in reference:
Mat from http://www.silkwormshop.com/
Peter M
Lewis M
Mirco C
Silvia C

 

Privacy Policy

Effective Date: 01/01/2023

Silkworm Store Limited (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website.

1. Information We Collect

•Personal Information: When you place an order, sign up for our newsletter, or contact us, we may collect your name, email address, phone number, billing/shipping address, and payment details.

•Automatically Collected Information: We may collect information such as your IP address, browser type, and usage patterns through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

•Process and fulfill orders.

•Respond to inquiries and provide customer support.

•Improve our website and services.

•Send updates, promotions, and marketing communications (you can opt out at any time).

3. How We Share Your Information

We do not sell or rent your personal information. We may share it with:

•Trusted third-party service providers (e.g., payment processors, shipping companies) to complete transactions and deliver services.

•Authorities, if required by law or necessary to protect our legal rights.

4. Cookies and Tracking

We use cookies to enhance your experience and analyze website usage. You can manage cookie preferences through your browser settings.

5. Your Rights

You have the right to access, update, or delete your personal information. Contact us at info@silkwormstore.co.uk to exercise your rights.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse.

7. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@silkwormstore.co.uk.

Silkworm Store Returns Policy

At Silkworm Store, we are committed to providing top-quality products and excellent customer service. Please refer to the following policies for live products, hardware goods, and electrical items:

Live Products

If live products arrive in less than acceptable condition, we will replace them free of charge. Please contact us within 24 hours of delivery and provide a photo of the issue so we can arrange a replacement promptly.

Winter Advisory (November to March):

During colder months, we strongly recommend adding a heat pack to all live product orders. Without a heat pack, we cannot guarantee the condition of live products due to low temperatures. If a heat pack is not included during this period, replacements may not be offered for products affected by cold weather.

Hardware Goods

Hardware goods can be returned within 30 days of delivery. Returns are sent at the customer’s expense, and a 5% restocking fee will apply.

If hardware goods arrive damaged, we will replace or refund the item as necessary. Please contact us immediately with evidence of the damage so we can resolve the issue.

Lighting and Electrical Products

Lighting and electrical products that malfunction will be replaced. Each case will be assessed individually, and we will always do our best to assist and support our customers.

For any questions, replacements, or returns, please reach out to our team, and we’ll be happy to help.

Thank you for choosing Silkworm Store!